Refund and Returns Policy
At Urban Gent, we are committed to ensuring your complete satisfaction with our products. If for any reason you are unhappy with your purchase, please read our Return and Refund Policy below. For any questions or concerns, feel free to contact us at [email protected].
Return Policy
- Return Period: You may return the product within 30 days of receipt.
- Product Condition: The product must be in new, unused condition with the original packaging and tags. We reserve the right to refuse a return if the product has been damaged or used.
- Exceptions: Certain products, such as personal hygiene items and custom-made goods, are not eligible for return.
Return Process
- Return Request: To begin the return process, please notify us of your intent to return the product. Provide your order number and the reason for return by contacting us at [email protected].
- Return Instructions: We will provide instructions on how to return the product. All returns must be sent to the address provided.
- Refund: After receiving and inspecting the returned product, your refund will be processed. Refunds will be issued within 7-10 business days to the payment method used when placing the order.
Shipping Refund
We do not refund shipping costs unless the return is due to an error on our part (e.g., wrong product or faulty product).
For further assistance, please contact us at:
Email: [email protected]
Website: www.urbangent.net